Shipping and delivery
We aim to make the ordering and delivery process as easy as possible for our customers. If you have any questions or encounter any issues, don’t hesitate to contact our customer service team. Below, we explain how your order will be processed and delivered.
Shipping Costs
At Calensupply, we cover the shipping costs for every order within Canada. All items are delivered free of charge directly to your home — with no minimum order value.
Shipping Your Order
Found your favorite look on our website? We know you’ll want to wear it as soon as possible! That’s why we ensure your order is processed and shipped promptly.
Here are the average delivery times:
- Once we receive your order, processing typically takes 1 to 2 business days. On weekdays, this usually means one day. Orders placed on Friday evening or over the weekend may take slightly longer.
- After processing, your order will be shipped. Delivery usually takes 4 to 6 business days.
Once your order is placed, you’ll soon receive a shipping confirmation email with a tracking number — allowing you to follow your package online via our shipping partner. You’ll find a detailed guide on our Tracking Page.
If you would like your order to be shipped on the same day, feel free to call us — our service team will be happy to assist you.
Delivery of Your Order
Once your package has arrived, you can enjoy your purchase! If something is not right and you wish to exchange or return an item, please visit this page.
Received a Defective Product?
We’re sorry to hear that! In rare cases, damage may occur during shipping. The first time, we will send you a replacement free of charge — refunds are not possible in this case. However, if the problem happens again, we will issue a full refund.
Placing an Order
Ordering at Calensupply.com is simple: First, visit the product page and add your desired item to the cart by clicking "Add to Cart."
Make sure you select the correct variants. Once everything looks good, proceed to checkout by clicking "Checkout." On the next page, enter and carefully check your shipping address. Then click "Continue to Shipping."
On the shipping page, you can review your information once again. It will also confirm that your shipping is free — our little way of saying thank you! Continue by clicking "Continue to Payment."
- PayPal
- Visa
- Mastercard
- American Express
After selecting your preferred payment method, click "Complete Order." You will be redirected to the chosen payment provider. Follow the instructions there to finalize your purchase. Should any issues arise, we’re always here to help.
Package Lost?
If a package gets lost during shipping or cannot be delivered due to logistical issues, we will first send you a replacement free of charge. If your order has not arrived within 60 days after dispatch, you will, of course, receive a full refund.
For any further questions, feel free to contact us:
✉️ - info@calensupply.com
💬 - Frequently Asked Questions
📱 - +1 825 305 2903